FAQ

FAQ

Let us answer your frequently asked questions

IS THERE A CREDIT CARD SURCHARGE?

Yes. As from 1st March 2017, all accommodation paid at Mari Court Resort whether paid direct or through an On-Line booking agent or alike, will incur a small credit card surcharge. The surcharge will be payable at the time of check-in if not paid already. The surcharge will be determined by the type of card  presented.

All purchases of any type at the resort paid by credit card will incur a small surcharge.

DO YOU REQUIRE A DEPOSIT ON BOOKING?

Yes. A $200 deposit is required and will be taken when your booking is received at Mari Court Resort. Any balance outstanding will be charged 1 month out from check-in in the low season and 2 months out in mid or high season. It is incumbent on the guest to ensure the credit card details are valid and payment can be taken.

A security bond is required on all apartments at time of check-in and can be paid by Visa, Mastercard or cash. This is achieved by a pre-authorisation of a credit card or a $200 cash bond.

WHAT ARE THE TERMS AND CONDITIONS OF MY STAY?

Whether the Guest Registration form is signed or not, the following terms and conditions apply to everyone by virtue of your/their stay:

Any person who occupies any accommodation or utilises the services of Mari Court Resort shall be personally responsible for the complete payment to SPCT Resorts Pty Ltd, as agents for Mari Court Resort, for all charges in respect to their accommodation, services, any damage and injury, whether personal or not.  All persons must also abide by the Building Bylaws and “Conditions of Booking: located in the guest compendium and as outlined in that compendium

Noise: All guests have the right to quiet enjoyment of their apartment.  Overly loud or obnoxious behaviour is not accepted from either in the apartment, pool, grounds, car park or surrounds.  Fees will be incurred if the manager is called to a disturbance or noise complaint.  Lockout fees also apply.  These fees and charges along with others charges not listed here are contained in the resort’s compendium and are binding on the guest and any others at the resort at the pleasure of the guest.

Bond:  The guest or any others staying at the pleasure of the guest, agrees to settle all accounts, pay for all damages (real or otherwise), breakages or loss of property from the apartment or personal injury to any other person caused by any person staying or visiting at Mari Court Resort.   Mari Court Resort will require a $200 cash deposit or a Pre-Authorisation ($1.00 imprint) of a valid credit card.  Mari Court Resort reserves the right to debit the card holders credit card, or withhold from the cash bond, monies to the value of any unpaid account, damage, breakage, loss of property or injury from their stay.

Please be aware of the following:

  • Management, their staff, their contractors or other persons nominated by them have the right of entry into the apartment for the purpose of conducting their duties and to ensure compliance of all terms and conditions of the stay along with fire rule compliance.
  • Check out time is 10am unless otherwise arranged. Late check-out fees apply.
  • Glass, bottles and food of any type are not permitted in the pool area at all – Plastic & cans only
  • Towels & clothing are not to be hung over the railings of the balcony – this is a body corporate bylaw
  • Smoking is not permitted inside the apartments – on the balcony with the door to the apartment closed is permissible. Any guests who smokes in the apartment or does not close the door when smoking on the balcony, will incur a $200 cleaning and sanitising fee.
  • Please ensure dishes are clean and returned to the pantry at end of your stay.
  • Remove all rubbish & recycling from the apartment prior to departure.
  • Management reserves the right to charge the guest if the room is left in an overly untidy condition, if dishes are not washed and returned to cupboards and if any rubbish is left in the apartment, including the cupboards, refrigerator stairwells or basement.
  • Refunds are not given for any early departure/checkout, whether intentional or otherwise.
  • PARTIES ARE NOT PERMITTED – ZERO TOLERANCE APPLIES – OFFENDERS WILL BE REQUIRED TO CHECKOUT IMMEDIATELY.

IS THERE A CANCELLATION POLICY?

Yes. Please Note Cancellation Policy is as follows:
Low Season:
1. Cancelled or modified up to 1 calendar month before date of arrival, a $50 Administration fee will be charged.
2. Cancelled within 1 calendar month, the first nights’ accommodation will be charged.
3. Cancelled within 14 days or in case of no-show the total price of the reservation will be charged.
Mid & High Season:
1. Cancelled or modified up to 2 calendar months before date of arrival, a $50 Administration fee will be charged.
2. Cancelled within 2 calendar months, the first nights’ accommodation will be charged.
3. Cancelled within 1 calendar month or in case of no-show the total price of the reservation will be charged.

Cancellation policy for Group Bookings up to 10 Apartments, no matter the season or reason,
1. Cancelled or modified up to 4 calendar months before date of arrival, a $50 Administration fee will be charged.
2. Cancelled within 4 calendar months, the first nights’ accommodation will be charged.
3. Cancelled within 3 calendar month or in case of no-show the total price of the reservation will be charged.

Cancellation policy for Group Bookings up to 20 Apartments, no matter the season or reason,
1. Cancelled or modified up to 5 calendar months before date of arrival, a $50 Administration fee will be charged.
2. Cancelled within 5 calendar months, the first nights’ accommodation will be charged.
3. Cancelled within 4 calendar month or in case of no-show the total price of the reservation will be charged.

Cancellation policy for Group Bookings over 20 Apartments, no matter the season or reason,
1. Cancelled or modified up to 6 calendar months before date of arrival, a $50 Administration fee will be charged.
2. Cancelled within 6 calendar months, the first nights’ accommodation will be charged.
3. Cancelled within 5 calendar month or in case of no-show the total price of the reservation will be charged.

WHAT TIME CAN WE CHECK IN?

Check in time is 2pm
Luggage storage facilities are available if arriving prior to 2pm. If you are arriving after hours, please advise staff and read frequently asked questions on late arrivals.
You may be asked for an imprint of your credit card upon check in. This is to cover any expenses for extras (e.g. telephone calls, breakages etc). Unless the additional charges are settled upon check out, you will be asked to use your credit card imprint to settle the expenses. If a credit card is not available you may be asked for a refundable cash deposit, which then will be used to settle the account upon check out.

Check out time is 10am – a late check out may be available at an additional cost – please check with reception.

IS IT POSSIBLE TO CHECK IN AFTER RECEPTION HOURS?

Yes.
To gain entry to the complex out of office hours – come to the front door of the building which is on Wharf Road.
On arrival please use the phone at the front entrance to call our after hours service by pressing 9.
The operator will give you a code to access the safe located beside the phone, which will contain a named envelope with keys and instructions on how to locate your apartment and park your car.
Please ensure you come down to reception the following morning to register with us

DO YOU OFFER A FREE AND AMPLE CAR PARKING SPACE?

Yes. We have a secure undercover parking space for all our guests.  Note, 1 car per 2 bedroom apartment and 2 cars per each 3 bedroom apartment are permitted.  Note, parking is by permit only, issued from Reception.  Vehicles not displaying s permit will be towed from the premises at the guests expense.

ARE THE APARTMENTS SERVICED?

Mari Court Resort is self-contained/self-catering accommodation – please discuss specific apartment servicing requirements at reception.
Beach towels, CD players & Wii entertainment units are available for hire at reception.

WHAT ARE SELF CATERING APARTMENTS?

The Gold Coast region is quite unique for the manner in which apartment complexes are owned and operated.
Most are Self-catering apartments with resident managers operating approximately 90% of the apartment complexes on the Gold Coast.
Each apartment is privately owned and therefore furnished to the individual owners tastes and budget. The Property managers are responsible for the management, maintenance and financial well-being of the complex and ensure that all apartments are maintained to a satisfactory standard.

On arrival you can expect fresh towels, linen, toilet paper and soap and in some cases tea/coffee, sugar along with dishwashing detergents.
Once these original items are used, you will be expected to replace them at your own expense. It is not expected for managers or owners of the apartments to provide any domestic items such as food and drink. These items must be provided by you during your stay.
Servicing of the apartments i.e. linen changes and apartment cleaning are your responsibility during your stay (unless arranged otherwise).The apartments are fully serviced by management between guest stays and receive a service clean if the guest stay 8 or more says (change of sheets and towels).

Reception is open during certain hours – usually 8.30am to 4.00pm weekdays and 8.30am to 12.00pm on weekends. For arrivals outside these times keys will be left in a drop box for pickup or management may be on site to meet you. Porterage is not available i.e. you will be required to take your luggage to your room.

A one bedroom unit entitles you to the use of one bedroom and one bathroom only. You may be given a two bedroom apartment. Should you use the additional bedroom and bathroom in the accommodation allocated to you, then the charge for the two bedroom apartment will apply.

You may be asked for an imprint of your credit card upon check in. This is to cover any expenses for extras (e.g. telephone calls, breakages etc). Unless the additional charges are settled upon check out, you will be asked to use your credit card imprint to settle the expenses. If a credit card is not available you may be asked for a refundable cash deposit, which then will be used to settle the account upon check out.

If you are staying in an apartment for a longer period of time (e.g. 10 days or more) this bond may in fact be processed to your credit card by the property. A refund will be processed on check out unless any expenses are incurred.

ARE TOILETRIES PROVIDED?

Each apartment has an initial supply of toiletries and consumables. Additional supplies can be purchased from Reception for a small fee when depleted.

DO WE PROVIDE LINEN?

Yes.  Additional linen is provided at a charge.

IS IT POSSIBLE TO STORE LUGGAGE?

Yes.  When checking out you may store your luggage in our secure lockup during reception hours or later by arrangement with management.

DO YOU ALLOW SCHOOLIES BOOKINGS?

We are not a registered “schoolie” building but Red Frogs do visit regularly along with extra Security.
During school holidays or “Schoolies Period”, any person under 19 years of age staying as a guest, the following will apply:

  • Tariff is determined by the booking site for all apartments.
  • Photographic ID is required.
  • Security charge of $15/person/night  (non refundable) for the duration of your stay.  This helps pay for the extra Security which protects you and the resort.
  • A fully refundable security bond of $500 cash per apartment OR a pre-authorization on a credit card is required which is there to compensate for any loss of keys, damage to rooms or the resort.
  • Each guest must be over 18 years of age and if not, then the relevant parents should contact us directly and provide written consent.
  • $300 deposit per room required at the time of confirmation of booking, if booked more than 60 days out.
  • Full payment of the balance of tariff is required 60 days before arrival.  Any booking made within 60 days of arrival date will require full payment.
  • We are a family hotel and therefore have zero tolerance to parties, loud noises, underage drinking and use of illegal substances.
  • Rudeness and bad language will not be tolerated.
  • Please note the strict cancellation fees apply at all apartments. Should you make a decision to check out early for any reason, no refund will be provided.
  • If you are asked to leave or are evicted, full loss of tariff and deposit will occur.
  • If the Manager is called out after hours for a lockout, a call out fee of $80 applies.
  • If the Manager is called out any time because of a noise complaint or any other inappropriate behaviour, a $200 call out fee applies.

CAN’T FIND YOUR QUESTION?

Please contact us via email or give us a call. We will be happy to assist – and add the question to our list.

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